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[Spoken English] 白骨精Office口语笔记

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举报 只看楼主 使用道具 楼主   发表于: 2012-08-11 0
— (左。微希) 连载贴有更新的话，请点击举报，注明更新楼层，以便版主加分。O(∩_∩)O (2012-08-13 23:11) —
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目录 楼层
白骨精Office口语笔记1：新人报到第一天 沙发
白骨精Office口语笔记2：电话响了怎么办板凳
白骨精Office口语笔记3：打电话这件小事 地板
白骨精Office口语笔记4：发传真写邮件，小case 4L
白骨精Office口语笔记5：安排/更改/取消会面一条龙搞定 5L
白骨精Office口语笔记6：那些同事们爱听和不爱听的话 6L
白骨精Office口语笔记7：如何把“请假”说出口 7L
白骨精Office口语笔记8：开会是个技术活 8L


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举报 只看该作者 沙发   发表于: 2012-08-11 0
白骨精Office口语笔记1：新人报到第一天

沪江小编：无论你在学校里如何威风八面，无论你在面试中如何过关斩将，每个新人去公司报到的第一天都是一样的。从介绍到寒暄，从求助到请教，从解释到告别，你的办公室口语顶呱呱，从职场第一天开始，就叫人刮目相看吧！

1.新人开口第一句：介绍

经典表达：

Good morning. I’m new here. Please let me introduce myself.
早上好。我是新来的。我先自我介绍一下。

举一反三：

Hello, my name is XXX.

You can call me XXX.

Would you please introduce me to others? （如果你不好意思自我介绍的话，那就让HR或者你的直属上司来帮你介绍吧。）

2.新人开口第二句：寒暄

经典表达：

Nice to meet you.
很高兴认识你。

举一反三：

Glad to see you.

Please to meet you.

I’ve heard a lot about you. （这句翻译成中文就是久仰大名，适合于见到某位“业界大牛”时恭维对方。）

3.新人开口第三句：公司规定

经典表达：

What are our rules about punching?
公司上下班打卡有什么样的规定？

举一反三：

Are there any rules on the dress code I should follow?

Could you tell me our policy on the safety manual?

Sorry, I don’t know the rules.

4.新人开口第四句：工作内容

经典表达：

Would you like to tell me my work duties?
你能告诉我，我的工作职责是什么吗？

举一反三：

Could you please tell me some basic responsibilities about my job?

Can you tell me what my specific work is?

Would you give me a brief introduction about my job description?

5.新人开口第五句：在哪里？怎么用？

经典表达：

Excuse me, could you please tell me where the copy room/meeting room/rest room is?
打扰一下，能不能请你告诉我复印室/会议室/盥洗室在哪？

举一反三：

I’m sorry to bother you. Can you tell me how do I use this copy machine/fax machine/overhead projector?

Do you know where i can get the paper shredder/hole-puncher/scanner?

Can you help me with the form?

6.新人开口第六句：能帮我个忙吗？

经典表达：

May I ask you a favor?
我能请你帮个忙吗？

举一反三：

Do you mind if I ask you a favor?

Could you do me a favor?

Would you please give me a hand?

May I ask you something?

7.新人开口第七句：谢谢帮忙

经典表达：

You’ve really helped me a lot.
你真是帮了我大忙。

举一反三：

Thank you for your help.

That’s very kind of you.

Thank you so much.

Many thanks.

8.新人开口第八句：你能再给我说一次吗？

经典表达：

Can you explain that again for me?
你能再给我解释一次吗？

举一反三：

I’m sorry I didn’t catch your meaninging. Did you mean XXX?

Excuse me, what you are saying is XXX?

Would you please say it once more?

9.新人开口第九句：我不清楚，我帮你找个知道的人吧。

经典表达：

It might be difficult for me to meet your requirements, but let me find someone who will take care of it for you.
我想我大概没法满足您的要求，让我为您找一个可以帮助您的人来吧。

举一反三：

I don’t know the answer to your question. If you don’t mind waiting for a moment, I will find someone who does to help you.

10.新人开口第十句：告别，明天见

经典表达：

See you tomorrow.
明天见。

举一反三：

Good bye.

Bye-bye.
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举报 只看该作者 板凳   发表于: 2012-08-11 0
白骨精Office口语笔记2：电话响了怎么办

沪江小编：新人初来乍到办公室，最怕的就是电话响。不接电话总是不太好，接起来又不知道要说什么，于是电话铃就成了Office新人的“魔音”！不用怕，学会经典的电话用语和基本表达，你也能优雅又专业地接电话了。

1.接电话必备第一句：自报家门

经典表达：

Hello, ABC Company. This is XXX. How may I help you?
您好，ABC公司，我是XXX。有什么可以帮您吗？

举一反三：

Good morning. ABC Company. This is XXX speaking. May I help you?

Thank you for calling. You’ve reached ABC Company. This is XXX.

2.接电话必备第二句：Ta不在，请稍等片刻。

经典表达：

XXX is not available at the moment. Could you hold for a few minutes please?
XXX现在无法接听您的电话，您能稍等片刻吗？

举一反三：

XXX is with a client now. Would you mind holding for a moment?

XXX is currently unavailable. Can you please hold for a moment?

We’re experiencing a high volume of calls. Would you please hold?

3.接电话必备第三句：我为您转接。

经典表达：

I’ll transfer your call to XXX.
我将为您转接到XXX。

举一反三：

I’ll transfer you over to XXX’s line.

I’ll put you through.

I’ll put XXX on the phone.

I’ll get XXX for you.

I’ll connet you.

4.接电话必备第四句：稍后再打给您。

经典表达：

Would you leave your name and number and I can call you back?
您能留下您的姓名和电话吗？我稍后再打给您？

举一反三：

Do you have a number I can reach you back at?

I’ll be glad to return your call if you will leave your name and number.

5.接电话必备第五句：您需要留个口信吗？

经典表达：

May I take a message for you?
我能为您留个口信吗？

举一反三：

Can you leave a message?

Would you like to leave a message?

Can I transfer you to XXX’s voice mail?

小编注：留言内容一般要包括以下几个方面。（1）致电人姓名，（2）致电人公司名称，（3）致电人电话号码/分机号，（4）留言的日期和时间，（5）收到留言后需要做出的回应（回拨电话还是等候致电人第二次打入），（6）留言记录者签名（以防收到留言的人有任何不明白的地方可以再沟通确认）。

6.接电话必备第六句：您能再重复一遍吗？

经典表达：

Would you repeat that please?
请您再重复一次好吗？

举一反三：

I beg your pardon?

Would you say it once more please?

Could you repeat what you just said?

7.接电话必备第七句：感谢致电，结束通话

经典表达：

Thank you for your calling, have a nice day.
感谢致电，祝您度过愉快的一天。

举一反三：

Thank you for calling, goodbye.

Thank you very much, goodbye.
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举报 只看该作者 地板   发表于: 2012-08-11 0
白骨精Office口语笔记3：打电话这件小事

沪江小编：如果说办公室接电话是兵来将挡的话，那么办公室打电话就是主动出击。打电话虽然不是面谈，但是你的商业礼仪、职业素养都可以通过这小小的电话线体现出来。所以，打电话这件小事并不是小事一桩哦！

1.打电话必备第一句：自我介绍

经典表达：

Hello, this is XXX from human resource. May I speak to XXX?
你好，我是人力资源部的XXX。请问XXX在吗？

举一反三：

Good morning. This is XXX with ABC Company/Department, calling from Beijing/Shanghai. Can I speak to XXX?

Hello. It’s XXX from ABC Company. Is XXX here?

2.打电话必备第二句：说明来电原因

经典表达：

I’m calling in regards to the order XXX made 3 days ago.
我打电话来是为了问一下关于XXX三天前下的订单的情况。

举一反三：

I’m calling to the annual report.

I’m calling about the contract.

3.打电话必备第三句：Ta什么时候回来？

经典表达：

When can I expect him back?
他大概什么时候会回来？

举一反三：

When will he be back?

When would be a good time to reach him?

When will she be available to take my call?

4.打电话必备第四句：我能留个口信吗？

经典表达：

May I leave a message for him?
我能给他留个口信吗？

举一反三：

Could you please connect me to his voice mail?

I think I’ll leave a message.

5.打电话必备第五句：请Ta给我回电好吗？

经典表达：

Please tell him/her that XXX called and have him/her return my call.
请告诉他/她XXX打过电话，让他/她给我回电。

举一反三：

Please let XXX know I called and have him/her call me back ASAP.

Could you tell XXX to ring me back?

6.打电话必备第六句：我再打过来吧。

经典表达：

I’ll call again later.
我再打过来吧。

举一反三：

I’ll ring back later.
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举报 只看该作者 4楼  发表于: 2012-08-11 0
白骨精Office口语笔记4：发传真写邮件，小case

沪江小编：职场新人在办公室除了听到电话铃就“心惊胆战”外，必定还会听到的两句话就是：“你发个传真过去吧”，“你email我就行”。发传真、写邮件是职场必备招式，不会这些，怎么混职场？

1.发传真必备第一句：你能把它传真给我吗

经典表达：

Could you please fax the invoice/invitation/quotation to me?
你能把发票/邀请函/报价单传真给我吗？

举一反三：

Would you like to fax XXX to me?

Please send me a fax. My fax number is XXX.

白骨精须知：传真机号码的构成

国内传真号码：区号（北京010，广州020，上海021，天津022，重庆023）+传真号码

国际传真号码：国际代码（00）+国家代码（中国86，美国1，日本81，德国49）+区号（去掉区号前的0）+传真号码

2.发传真必备第二句：我要给XXX发传真，请给我个信号。

经典表达：

I’m sending a fax to XXX. Please give me a signal.
我要给XXX发传真，请给我个信号。

举一反三：

I guess there is something wrong with their fax machine. It is unavailable now. I’ll send it later.

白骨精须知：发传真一般步骤

Step1：把要传真的纸张，一般有字的一面朝下（各传真机不同，请根据指示操作）放入传真机；

Step2：拨号。

（1）有单独的传真号码时：拨号，在电话接通后，听到“嘀”一声后，按启动键；传真机显示“send”状态后，放下话筒，听到“嘟”一声后，说明传真已发送完成。听到忙音，则重新拨号。

（2） 电话和传真机共用一个号码时：拨号，在电话接通后，请对方给你一个传真信号，听到“嘀”一声后，按启动键；后面步骤同上。

3.发传真必备第三句：传真已发，请查收。

经典表达：

I have faxed you XXX. Please have a check.
我已经把XXX传真给您，请查收。

举一反三：

It would be great if you sign it and fax it back to me.

白骨精须知：有些文件需要对方在收到传真后签名、批注，那么就请对方稍后再把以签名或批注的传真再发还给你。

4.发传真必备第四句：传真有些问题，请再发一次。

经典表达：

I have received your fax. But some pages were missing. Could you please fax it again?
传真已收到，不过有缺页，请再发一次。

举一反三：

There were some pages too blurred to read. Please send it again.

I’m afraid you have sent the wrong file. Could you check it and send it again?

5.写邮件必备：详细信息我会发电邮告诉你。

经典表达：

I’ll email you tomorrow with the details.
我明天发电邮说明详细信息。

举一反三：

I’ll send an email to the parties concerned ASAP.

I’ll write an email to explain the details.

Let me check the email and report to you later.

白骨精须知：外企邮件制度

TO：收件人，主要阅读邮件的人。

CC：CC的全名是Carbon Copy，即抄送。只要是和该邮件所涉及信息相关的人，需要了解该邮件信息的人都要去CC。

BCC：BCC的全名是Blind Carbon Copy，即加密抄送。BCC一般用来放你的下属。

FW：FW的全名是Foward，即转发。你在发邮件给某人的时候，同时转发给其他很多人。
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举报 只看该作者 5楼  发表于: 2012-08-11 0
白骨精Office口语笔记5：安排/更改/取消会面一条龙搞定

沪江小编：很多人误以为安排会面只是秘书的工作，其实不然。每个职场人都有可能会遇到安排会面的情况。有时候，情况还可能很复杂，更改会面的时间、地点，甚至取消会面都有可能发生。

1.安排会面必备第一句：我能和您约个时间见面吗？

经典表达：

May I have an appointment with you?
我能和您约个时间见面吗？

举一反三：

Will you be available this afternoon?

Could we arrange the meeting on Tuesday afternoon?

I wonder if it would be convenient for you to meet us this afternoon?

Could you squeeze me in sometime this morning?

2.安排会面必备第二句：您能给我安排一下和XXX会面的时间吗？

经典表达：
Could you arrange a meeting with your boss?
您能给我安排个时间和您老板见面吗？

举一反三：

Will XXX be available on Monday?

I wonder if XXX could spare me an hour or so tomorrow afternoon?

I would like to make an appointment with XXX. Can you fit me in on his/her schedule?

3.安排会面必备第三句：确定时间、地点

经典表达：

How about ten o’clock on Thursday morning at your office?
周四早上十点在您办公室可以吗？

举一反三：

What about this afternoon?

Would Friday morning be convenient for you?

Could we make it at four o’clock on Tuesday afternoon?

4.更改会面必备：能把会面时间推迟到明天吗？

经典表达：

Could we postpone our talk to the following day, at the same hour and the same place?
我们能把约会时间推迟到原定时间后一天，时间地点不变，可以吗？

举一反三：

We can make it some other time.

I wonder if you could change the time.

I would like to postpone the meeting until Monday afternoon, would that be convenient for you?

5.取消会面必备：抱歉，恐怕我要取消我们的约会了。

经典表达：

I must make apologies. I’m afraid I have to cancel our appointment.
抱歉，恐怕我要取消我们的约会了。

举一反三：

I have something urgent tomorrow, so the appointment will have to be cancelled.

I’m really sorry about cancelling the meeting at the last minute.

I’ll have to take a rain check. Maybe another time?

沪江小编：take a rain check是一个习语。Rain check原指棒球等露天球赛因下雨改期再赛时，下次入场还可使用的原票根，引申为“双方无法约定日期，改期再约”。
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举报 只看该作者 6楼  发表于: 2012-08-11 0
白骨精Office口语笔记6：那些同事们爱听和不爱听的话

沪江小编：办公室就是一个小社会，形形色色的人都有。不过，好话是谁都爱听的，所以一定要学会赞美和感谢同事的地道表达。同时，产生了矛盾、做错了事也要及时解决。该道歉的道歉，该据理力争的就去争。

1.赞美同事的万能句：你真棒！

经典表达：

You are looking sharp!
你看上去真棒/真精神/真漂亮！（sharp的意义很多，根据不同情况解释不同）

举一反三：

You look great!

You look nice in that color.

You are really talented.

You have a good sense of humor.

You did a good job./Well done!/Nice doing!

We are so proud of you.

I’m really impressed with your presentation skills.

2.感谢同事的万能句：你真是帮了我大忙。

经典表达：

You helped a lot!
你真是帮了我大忙。

举一反三：

Thanks a million. I really appreciate it.

Thank you from the bottom of my heart.

I cant’t thank you enough.

I want to thank you for your kindness to me.

I really appreciate what you’ve done for me.

I just wanted to tell you how much I appreciate your help the other day.

It’s generous of you to take so much interest in my work.

How thankfully I feel for your help.

Without your help I really don’t know what I would have done.

3.产生矛盾如何解决：我想和你谈谈。

经典表达：

I want to speak to you for a moment.
我想和你谈谈。

举一反三：

It is not clear to me what you meant.

We all have our crosses, I suppose.

Let me explain my actions.

It’s not like that.

It’s not fair.

What do you want?

I’m not very pleased with you.

I just can’t stand it any more.

I don’t know how to deal with him.

4.向同事道歉的万能句：请接受我诚挚的道歉。

经典表达：

Please accept my deep apologies.
请接受我诚挚的道歉。

举一反三：

I apologize for what happened.

I apologize for my mistake.

I must apologize for what I said about that.

I want to apologize for being late.

You have my sincere apology.

I beg your pardon.

I must ask your pardon for my carelessness.

Please forgive me.

Will you ever forgive me?

I’m terribly sorry about that.

I’m sorry for giving you so much trouble.

I hope you will excuse me.
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举报 只看该作者 7楼  发表于: 2012-08-12 0
白骨精Office口语笔记7：如何把“请假”说出口

沪江小编：天气变化快，工作压力大，家庭事务忙。这年头，谁没有个头疼脑热、感冒咳嗽啊？不过，在职场上，要请假也不是件那么容易的事。怎么说才能传情达意，既请到了假，又不让人觉得你在偷懒呢？来学这一期的白骨精Office口语笔记吧，请假不再难以启齿！

1.请假的一般说法：我想请几天假

经典表达：

I’d like to have three days off.
我想请三天假。

举一反三：

I’m afraid I can’t come to work today.

Can I take next Tuesday off?

I will miss two days next week.

Would it be possible if I take next Friday off?

How do I request time off for a one-week vacation?

I wonder if it is possible for me to come in a bit late tomorrow?

2.请病假的各种事由：我不太舒服。

经典表达：

I’m not feeling well.
我不太舒服。

举一反三：

I’m feeling a bit under weather.

I think I came down with something.

I feel sick.

I have a bad cold.

I have a fever.

I have a stomachache.

I have a splitting headache.

I have a sore throat.

I have a bad toothache.

I can’t stop coughing.

3.请事假的各种事由：我有点私事要处理。

经典表达：

I have some personal business that I need to take care of.
我有点私事要处理。

举一反三：

I got some family issues that I need to take a day off.

I have a doctor’s appointment.

I have to go to my son’s school tomorrow.

I need to attend a wedding next Friday.

I need tomorrow off to attend a funeral.

4.请人代班的说法：周五的班，你能替我吗？

经典表达：

Could you cover for me on Friday?
周五的班，你能替我吗？

举一反三：

Can you finish it instead of me?

Would it be possible if I switched my Tuesday shift for your Friday shift?
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举报 只看该作者 8楼  发表于: 2012-08-12 0
白骨精Office口语笔记8：开会是个技术活

沪江小编：所有职场人都会做的一件事就是开会。每月、每周、甚至每天的例会都是考验你的时候。在会议上表现好了，一鸣惊人；表现差了，也能成为大家的“谈资”；最怕的就是一言不发，这样永远只能是个“路人甲”。

1.会议开场白：我们开会吧。

经典表达：

Let’s begin the meeting.
我们开会吧。

举一反三：

Let’s get started, shall we?

Let’s get started with our business, shall we?

Let’s get down to business.

Shall we begin?

（以上都是比较随意的用法，适合一般公司内部的例会）

I declare the meeting open.

I think we should start the meeting now.

（正式用法，适合正式场合、大型会议）

2.宣布会议议程：今天开会主要有两个议程。

经典表达：

We have two items on the agenda today.
今天开会主要有两个议程。

举一反三：

We are here today to discuss about …

Let’s change the subject.

Let’s move onto the next topic.

Let’s go to the next topic.

3.头脑风暴：就这个问题我们来一场头脑风暴吧。

经典表达：

Let’s take a minute to brainstorm this issue.
就这个问题我们来一场头脑风暴吧。

举一反三：

Let’s come up with some ideas.

Let’s get creative!

All ideas are good ideas.

No ideas are bad.

Toss out some of your ideas.

4.邀请发言：谁有好点子？

经典表达：

Who’s got an idea?
谁有好点子？

举一反三：

What are your opinions on this?

Please tell me your ideas on this problem.

What do you think about this report?

Don’t hesitate from volunteering any ideas you might have.

5.赞同发言：我同意。

经典表达：

I agree.
我同意。

举一反三;

I’m in favor of it.

I’m all for it.

I agree with you.

I couldn’t agree more.

I go along with that.

6.反对发言：我不这么认为。

经典表达：

I don’t think so.
我不这么认为。

举一反三：

I wouldn’t say that.

I’m afraid I have a different opinion.

I’m not so sure about that.

I don’t think that’s a good idea.

7.闭会结束语：如果大家都同意的话，那么会议到此结束。

经典表达：

If we are all agreed then, I’d like to close the meeting.
如果大家都同意的话，那么会议到此结束。

举一反三：

Thanks everyone for your contributions to this meeting. I think it’s fine we finished.

Thank you for your participation. I think we can end here if there is nothing else.

I would like to thank you for attending and to congratulate you on the fact that we have completed all of the items on our agenda.
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